Profound but funny, the observation made by Kishore Biyani.
Biyani: I think it’s beginning to happen. I saw a Wal-Mart store two years ago and I found it to be a very insipid store. Everything was in the backend, while at the front end there was no emotion, it’s like a machine.
So, I do not think an Indian would like to deal with a machine, we are used to sales staff. I have a very interesting example of the lingerie business, which we are just getting into. Lingerie here are sold by men in this country, They know the woman they deal with, they talk about the new stocks which comes in and they have one on one equation in terms of relationship.
We have never been able to sell lingerie off the racks so well as we can sell off the counter. So, I think we are all discovering new things in this country at the moment.